Squashbrook Fitness & Leisure
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"I clearly let them know through email that I want to cancel"
Mina Nakhjavani
3 years ago
I clearly let them know through email that I want to cancel my membership . Instead of canceling they sent an email with the option of how to help me extend my membership and offering me to sit down and talk. No options about cancellation and not letting me know that I need to go to the gym to sign a cancellation contract. Obviously thought I am clear enough to cancel and the option of extending is open to me if I want. After a month I found I they are still charging me and their excuse is that I needed to reply to their email confirming again that I want to cancel my membership. They didn’t refund the money that they charged after my cancellation email.
"I really like this gym, great all round facilities, however"
James Nicholson
2 years ago
I really like this gym, great all round facilities, however the fact it closes at 2pm on Saturday and Sunday is insane it should be more like 7pm. These are the prime days people like to workout and especially use the suana. Really disappointing I cant get a suana in at 5pm on a Saturday especially given that its the only place in the mount with a sauna. I would love to see this change.
