Balham Leisure Centre
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"Very disappointing experience today"
Abhishek Biswas
5 months ago
Very disappointing experience today. While using the steam & sauna, I was abruptly asked to step out by a staff member named Victor and another young female staff. Their tone and manner were rude, confrontational, and completely unnecessary. The interaction felt unreasonable and very targeted, and as an individual of an ethnic background, I couldn’t help but feel singled out and the lack of basic courtesy and professionalism was shocking. Gyms should be inclusive, respectful spaces. Unfortunately, this experience fell well below that standard. I hope management takes this seriously and addresses staff conduct and customer service training.

