Les Chater Family Ymca
"Rules and policy here is ridiculous"
B
1 year ago
Rules and policy here is ridiculous. We are regulars, depending on the lifeguards working we are able to enjoy the pool freely and openly, without problems. There is a policy for kids under 6 to be arms length from their parent even if they can perform a swim test… when I went there was less than 5 people in the warm pool. They wanted me to follow my kid around every second right by him who is throwing swim toys constantly to catch them. Unreal. We can’t even play catch and stand a little distance apart in the pool because of this policy. Mind you he is able to pass the swim test and his head is very much above the pool height. And shows no struggle. Terrible staff and terrible experience and rules in place. Ended up leaving. Will cancel my membership.
"Excellent staff chris knows his stuff"
Wendy Eustace
7 years ago
Excellent staff - Chris knows his stuff in fitness, Jen is always a welcoming face and the whole team are great. Facility is modern and clean with new equipment and a pool with windows. Love watching the little ones play too! This is a wonderful family place!
"Update general manager joe set up phone"
Pallavi Mukherjee
1 year ago
Update: General manager Joe set up a phone chat and we went through my feedback. He went out of his way to provide support and ensure that we never feel unwelcome. So, I am changing my stars. Staff rudeness: My partner and I were working out in the gym when the gym trainer comes to us and says ‘please clean up the weights after you are done. And I see there are a lot of dummbells’. We were two of us therefore 2 dumbbell sets. Literally a few feet away from us there were men standing and working out with 6-7 weights individually. So, it felt really isolating to be just told what to do while others weren't.
"Severely disappointed with this location"
Angela Martin
1 year ago
Severely disappointed with this location and its manager, Joe. I had been a returning member after several years off, opting for the adult-only pass because I was committed. The facilities are decent. Staff I dealt with were mostly fine. Only one rude person at the desk. My issue was the custodian using the changeroom as her hangout spot. Yes it was clean, but thats because that woman never left the changroom. She had her tea in there, I caught her watching me cream myself after the shower, she stood two feet away from me, telling me to "take my time", but then contunued to stand in front of me (While I'm half naked!), forcing me to make small talk, until I was changed. When the manager, Joe, was told about this issue, he said he would deal with it. (Spoiler: Guess who didn't deal with it?) The next day I was in there, she was having her tea, waiting to chat with anyone coming in and STILL there after my workout, chatting with the ladies coming out of the pool. I emailed Joe's manager, and "apparently", she is going to deal with it, but I have now quit and will never know if this woman learns boundaries. Very very uncomfy experience, VERY dissapointed in Joe, and disappointed this woman didn't learn her lesson THE FIRST TIME - so that I had to complain once again and quit because I felt like my valid complaints fell on deaf ears. I went right to GOODLIFE (which is a really nice facility BTW and worth checking out before you think about going to the Y). The demographic for the Y during the day is 65+. If you are scaring away the younger generation, how will this facility survive?
"Find there good equipment"
Mathieu Moor
1 year ago
You can find there good equipment and an "all in one" place for swiming and cardio/weight training. But aside from the nice premises, there is clearly a lack of dynamic/vibes in YMCA. As a confirmed athlete (running/triathlon), you don't feel pushed. This more a "keep in shape" place than a stimulation environment. And when you take a look at the lessons (aquabike/aquatraining/kids swimmings lessons), you don't feel like joining or registering your kid for those ones. And YWCA downtown clearly needs some refresh. Everything is invested in Las Chather but the downtown building is abandoned. Ovverall, we can't complain when you have modern sports premises at affordable rate. But yeah, YMCA is not yet there if you want to consider it as "the place to be"!
"Front desk staff at the rymal road"
Joycelyn Miller
1 year ago
The front desk staff at the Rymal Road location (except for the lady in the hijab) are rude, they lack customer service skills. They sit staring at the computer screen knowing full well you’re waiting. They do not acknowledge you and treat you like you’re an inconvenience to them. Dare you ask a question and the response comes with a very rude manner. The swim staff and the lady that cleans the changing always very friendly, polite and helpful. I will give them five stars. Front desk they all need to take additional training.
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