Life Time Fitness Austin

"Instructors and cleaning staff are wonderful outside"

10 months ago

The instructors and cleaning staff are wonderful. Outside them though the other Staff is terrible here. Hard pressed to ever find someone on the training floor for help and the management, don’t get me started on attitude and customer service. Had multiple issues ordering from cafe where we found plastic in a smoothie and repeated expired drinks stocked. The water tastes really bad. It smells when you walk in. The membership is just completely not justified by this sub par experience. Probably more worth it for families but not if you’re single looking for premiere gym experience. Also agree with other member reviews that there’s often kids where they shouldn’t be - in hot tub, cold plunge, training floor etc. And sometimes opposite sex I also saw in women’s locker room. I just cancelled the membership after the last poor staff experience. I’m not forking over any more money to this lifetime.

"Pros they gym is nice"

5 years ago

Pros: They gym is nice and most machines are still in great shape. The people at the front desk and cafe are also very welcoming, and the pool is large & clean. To be honest, the staff here is really wonderful, warm and kind. Cons: Price - too expensive given half their classes cost extra and the class schedule puts the pay-for classes in the most popular times, leaving the free classes to be far less accessible. Trainers - the trainers here take up a lot of space and prioritize their clients/classes over everyone else. They often lead multiple classes simultaneously too, rendering huge sections of the gym unusable for members. Supply vs. Demand - they are regularly short on mats & rollers and it is crowded at the free weights, especially on weeknights and weekends. And if a trainer is leading a (pay-for) small group class, they hog equipment and supplies for themselves, again leaving things unusable for regular members. Advertisers - on the weekends, the hallways are regularly filled with brand ambassadors or more trainers trying to get you to buy their products/sessions. It’s intrusive and - again - pressuring your to spend even more money. Overall: Nice gym in terms of equipment and diversity in workout options. Unfortunately it seems far more dedicated to making you spend as much money as possible than it is helping you get healthy and in shape.

"Ve been members for two years stayed"

1 year ago

We’ve been members for two years & stayed, despite moving out of town for so long bc of the amazing customer service! We felt like family & could shout out dozens of names. I’ve enjoyed the large variety of class options, pickleball courts, the inside & out swimming, then all the fun stuff other than working out…. Cold plunge, jacuzzi, steam room, sauna, massage / cryo chairs… list goes on! We have been missing living far away & wanted to make sure they received a 5 star review to know they make differences in their members lives. Not all LT’s are this tight knit & service oriented! Thank you for some of my best memories, since having my daughter 🫶🏻