Genesis Health and Fitness Wantirna
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"The pool is clean, I’ll give them that. Everything else?..."
Dihaan
6 months ago
The pool is clean, I’ll give them that. Everything else? An absolute joke. The squash courts are ancient, reek of mold, and look like they’re one ceiling tile away from collapsing on someone’s head. The smell alone makes you want to leave immediately. The gym itself feels like a low-security prison—grey, depressing, zero atmosphere—sure, the equipment technically works, but that’s the bare minimum. Customer service is where this place really tanks. The staff are unfriendly, dismissive, and act like you’re inconveniencing them by existing. Patrick in particular is unbelievably rude and unhelpful. Every interaction feels like he’s annoyed you dared to ask a question—constant eye-rolling, curt one-word answers, and that smug tone where he clearly doesn’t care. He talks down to members, hides behind “policy” instead of actually helping, and has the charisma of a damp brick. If you don’t like dealing with people, maybe don’t work the front desk. Overall, this gym is aggressively mediocre. You’re paying decent money for rundown facilities, a depressing environment, and staff who couldn’t care less.
